Support
Contact Nuva
Our support team is waiting to assist you 🙂
Support hours
Monday to Saturday, 9:00 AM to 6:00 PM CST
Phone
Phone support coming soon. Email is the fastest channel.
How to email us for the fastest resolution
For the fastest resolution, include the following in your email:
- Your order number
- Your full name
- A one-line description of the issue
- If your order arrived damaged or contains an incorrect product, document the issue with photos before discarding any packaging or materials
Important Notice
Nuva provides research materials exclusively for licensed researchers operating within properly equipped laboratory environments. By purchasing and agreeing to our terms, you acknowledge you are a licensed researcher operating in a licensed lab. Due to legal regulations, and because Nuva has no visibility into your research protocols or laboratory context, we cannot provide guidance on product usage outside of storage-related questions. Storage questions can be answered on our FAQ page. Any inquiries requesting usage guidance outside of storage will not receive a response and may result in restrictions or removal of site access.
Shipping at a glance
- Same-day cutoff
- 2:00 PM CST
- FedEx 2-Day
- $15 flat, free over $200
- FedEx Overnight
- $60
Accepted payment methods
- Visa / MastercardStandard pricing
- Zelle5% discount
- Cash App5% discount
- Bitcoin (BTCPay)10% discount
